Well known for its analysis, the Gartner Group predicts, in its last week press release, that Instant Messaging systems will be the "de facto" tool for voice, video and text chat with 95% of workers in leading global organizations. It may even become the primary interface for real-time communications by 2013. The Gartner Group forecasts the IM market to grow from 267 mio/USD in 2005 to 688 mio/USD in 2010.

As part of the corporate IT infrastructure, they recommend use of corporate IM solutions such IBM "Lotus Sametime" or Microsoft's "Office Live Communication Server" as they can be protected by the corporate firewall. One key part of IM corporate setup will be the "Presence Technology" which allows people to establish the availability of others for real-time communications regardless of their location.  It also enables users to cut through desktop clutter, resulting in immediate responses.

As a result, Gartner predicts that by 2012, presence technology will be offered independently of IM and email products.  Mr David Mario Smith, research analyst at Gartner, urged vendors and enterprises alike to recognize this and develop a real-time architecture with presence as the key ingredient. “The IM client is becoming the launch pad for many types of communications channels and services,” he concluded.  “Presence will extend its influence beyond IM to become an essential source of innovation for enterprise applications of the future.” 

This release collides with a discussion I had last week with some colleagues about which IM tool we were using and which one is our preferred. Personally, a tool like Skype makes my day as I get to use it to transmit and receive messages from many networks and not exclusively from the Web. However, it is well known that Skype is a real nightmare for corporate ICT Security officer and this piece of software always tries its best to find a way to connect the net, bypassing any corporate security (firewall & NAT) using peer-to-peer technology.

Full Press release is available on Gartner site